Customer Success Associate

PropVIVO

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a month ago
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Exp: 0-2 Years

Surat, India

Job Description

Job Title: Customer Success Associate

Overview: The Customer Success Associate plays a crucial role in ensuring excellent customer satisfaction and support for our organization. As a key member of the leadership team, the specialist will help craft our customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. CSRs are expected to maintain a positive and professional image of the company while delivering exceptional service.

Responsibilities:

Customer Interactions: Engage with customers via phone, email, chat, or in-person to address their queries, concerns, and requests.
Problem Resolution: Listen to customer issues and work diligently to resolve them promptly and efficiently while maintaining a high level of customer satisfaction.
Communication: Communicate effectively and professionally with customers, colleagues, and other departments to relay information, resolve issues, and provide updates.
Documentation: Maintain detailed records of customer interactions, transactions, and resolutions in the CRM system.
Complaint Handling: Address customer complaints in a patient and empathetic manner, finding appropriate solutions to resolve their concerns.
Board Meetings: Attending Board Meetings which may be held during Business hours or non Business hours.

Qualifications:

High school diploma or equivalent (Bachelor's degree in Business, Hospitality, sales & marketing preferred).
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Patience and empathy in dealing with customer issues.
Ability to work in a fast-paced environment and handle high call volumes.
Flexibility to work evenings, weekends, and holidays if required.
Freshers can also apply.

Benefits: -