Customer Success Associate

DISCLAIMER: This position is open only for candidates in Mumbai. Applications from other locations will not be considered.

Apply here: https://a.peoplehum.com/p2f9j

About Us:

The Avniro Group of Companies has over 900 global employees across California, Philadelphia, Singapore, Bangalore, Mumbai and Coimbatore, Avniro is a cash flow positive and profitable group that owns many leading high-tech global award-winning brands like Engati, peopleHum, piMonk and Quinbay with a presence in 186 countries with over 50,000+ customers/users. Avniro has a portfolio of Global Codie Award winners in peopleHum (2019) and Engati (2021) which work with large organizations and governments to bring in leading edge, B2B SaaS based, AI and automation driven technologies to enable organizations to succeed in the new age.

• Peoplehum.com
• Engati.com
• Quinbay.com
• Pimonk.com

Are you interested in understanding global business

Working with customers to solve their problems

Connecting with people from around the world and getting to know them closely on how they think, work and conduct business

Do you believe you have what it takes to join an Award Winning (nothing less than the Codie award for the best HCM platform of the year), AI and automation tech driven platforms that is the fastest growing solution globally

What are we looking for

• Graduate or similar
• Willing to be a part of the team in Global Technology led product or service company
• Exceptional communication skills
• Born to solve problems
• Familiarity with using technology and social/professional media platforms

What can we do for you

We will provide you with an opportunity to work in a global technology driven scale platform set driven by AI and automation technologies. The opportunity is to lead a critical function to grow the prevalence of Avniro products in global markets.

• Remuneration and targets

We have a very competitive remuneration package with fixed, variable, rewards for top performers.

• Training

We provide you any and all training in our in-house training center with experts on various aspects of business, sales, product, technology, marketing, customer handling techniques and global business practices.

• Others

We provide a unique culture that is a mix of causal and hip. With beanbags, collaboration and no dress code we provide you free lunches, snacks, beverages so that you can focus on opportunities and growth.

What will you be responsible for

• You will be part of a team which will be the single point contact for peopleHum to the customer, post the customer signing up to implement the platform
• Your sole focus will be for making peopleHum's global customers successful
• Understanding the peopleHum product platform and global business practices and how to best align and fit the solution to the customer needs
• Work with product, engineering and sales teams in cross functional decision frameworks to represent Customer Voice
• Participate in strategy, planning and organizing work to optimize success criteria
• Defining and tracking CSAT, NPS and other operational KPIs that measure and define Success for you and your team
• Presenting accomplishments and discussing changes to process, product and tech