Job Overview
We are hiring for Customer Success Associate to join our Leadle. As part of this team, you will act as the bridge between various stakeholders to ensure seamless flow of information.
What can you expect to do at Leadle
- Engage and individually manage a portfolio of customer accounts
- Manage and track key performance indicators (KPIs) of campaigns and present the results as reports and dashboards
- Work with various stakeholders for each account and identify their critical success factors, measurable milestones, potential obstacles and recommended plan of action
- Organize periodic business review calls to outline critical success factors, metrics for success, potential issues, and recommendations
- Support the seamless onboarding of client partners into the process flow
- Identify and prioritize accounts based on outstanding issues, growth opportunities, strategic value and renewal timeframe
- Manage customer renewals, upsell opportunities and drive high retention
- Coordinate, liaise & work closely with various cross-functional teams to deliver timebound resolution
- Generating reports for campaigns, meeting minutes, weekly and monthly status reports, timeline management, feedback for queries on current process and change requests.
You'll be an ideal fit for us if you have
- 13 years of experience in customer-management roles including strong foundation in customer facing roles.
- Ability to build strong executive level relationships
- Demonstrated desire for continuous learning and improvement
- Excellent communication and presentation skills
- Proven ability to respond to deadlines and handling client queries
- Ability to manage complex account situations and lead resolution towards mutual success and partnership
- Strong analytical and problem solving skills and the ability to deal with ambiguity
- Flexible, collaborative and coachable with willingness to receive and provide feedback
What we can offer
- Competitive pay - our pay is based on the work you do here and not the work you've done in the past.
- Great Culture - we value the importance of freedom, transparency and trust. Our culture is focused on bringing out the best possible version of yourself
- Impact - we are a high-growth start up. So the impact your performance can create is super high! Higher Impact = Higher Growth
- Flexibility - outcomes are more important to us than hours worked. You are responsible for how you plan your day
- Work! Party! - we work hard. Really, really hard. So naturally, we party hard too!
- Team - we are a tight knit team that always has each other's backs. You would be in capable company here
- Time with Founders - we have the best minds working on some very pertinent problems in the current industry. This could be a chance to learn from experts who know what they're talking about
