Customer Success Associate

About Fundamento

Fundamento is an AI voice bot for enterprise contact centres. Purpose-built for enterprises, particularly in the financial services industry, Fundamento's AI voice bot can handle complex customer conversations with its best-in-class entity extraction models. Fundamento is a Google-funded company and is working extensively with companies such as Hero FinCorp, IIFL, Paisabazaar on delivering breakthrough improvements in P&L efficiency through increased scale and dramatically reduced cost.

Our clients benefit from:

- Up to 60% cost reduction in just 12 months

- Unprecedented improvement in sales funnel optimization

- Remarkable decrease in AHT

- Unwavering focus on CSAT and CX

How

Our virtual agent is intuitive and easily overcomes common issues such as latency, Speech to Text (STT) errors and language complications which are typically seen among competitors. Our system can also adeptly handle unstructured, complex data by translating, transcribing, and understanding customer intent at every turn.

Fundamento works with enterprises across multiple use cases from simple to complex across customer lifecycle:

- Customer service

- Lead qualification

- Funnel management

- Collections

- Data Validation

Job Description

We are looking for full time analysts who would closely work with the Product & Customer Success teams at Fundamento contribute to the development, audit, and testing of bot workflows for our bot Yara.

What the role entails

• Bot Workflow Development: Write workflows which are conversation scripts for the bot in Hindi & English. (to simplify the task, we will train you on how to use platforms like Chatgpt).
• Auditing and Quality Assurance: Conduct thorough audits of the workflows to ensure accuracy and functionality.
• Testing and Optimization: Assist in testing bot workflows across different platforms and devices to identify and resolve any issues or bugs. Continuously optimise workflows based on user feedback and performance metrics.
• Documentation and Reporting: Document any comments, improvements, errors and report the same.

Desired candidate profile

• Pursuing or recently completed a degree in any field.
• Attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Decent written and verbal communication skills.
• Enthusiasm for learning.

Location: Delhi (work from office)

CTC: 3.6 LPA