Apply here: https://a.peoplehum.com/m9i5h
ABOUT ENGATI
Engati is a leading product platform in the customer experience domain. Engati is also a renowned chatbot platform in the world with presence in 186 countries with 30,000+ customers. Headquartered in the United States, Engati has offices in Bangalore, Mumbai, California, Philadelphia and Singaore.
As a Customer Solutions Engineer, your primary responsibility is to provide world class solutioning for our customers, enabling them to quickly deploy Engati to address their business challenges. A customer solutions engineer is at the forefront of customer conversations at Engati and is thus a brand ambassador for Engati.
We are seeking talented entry-level enthusiasts with a professional approach to managing Customers to join our team. In this role, you will be responsible for onboarding a customer, building customer relationships, spotting more opportunities with the customer's business, and preventing customer churn.
RESPONSIBILITIES
- Onboarding: This involves creating a roadmap for client success with the product. Onboarding also sets the tone for the relationship and ensures the client feels supported from day one.
- Platform Training: This involves becoming a platform expert yourself to be able to objectively map and provide solutions to customer problems via the strengths of the platform.
- Building Client Relationships: This needs understanding client business models and aligning product value with their goals. It requires tailoring communication styles and strategies to meet the client's needs.
- Preventing Customer Churn: Identifying and addressing potential churn threats is crucial. It involves understanding the root cause of client dissatisfaction and developing effective solutions.
- Spotting More Opportunities: Recognizing opportunities for further business is a skill, and it requires a deep understanding of the client's evolving needs. Ensuring they know how additional products or services of the platform can benefit them is part of this.
REQUIREMENTS
- MBA, BBA, MCom, BCom, Finance, or similar courses.
- Communication skills to be top-notch to handle situations on the fly without mumbling in front of a customer
- Strategic Thinking to identify and build long-term relationships toward customer success and in turn benefit the platform.
- Empathy and Patience towards customers, ability to pick up a phone and talk to the customer any time needed and do it repeatedly if needed to ensure the customer understands the benefit wherever possible.
- Problem-solving mindset to ensure that the customer problems are looked at from different perspectives to arrive at a solution.
- Technology Proficiency in understanding GenAI, Automation, and Social Media Integrations amongst other technical integrations to propose and discuss with customers is good to have.
- Creative and Technology Oriented to learn and understand what is new in the area of Generative AI, and how large businesses are adopting it.
If you meet the above requirements and are passionate about developing and maintaining relations with Small and Medium Businesses, as well as Enterprise Businesses, and solving their problems using cutting-edge technologies, we'd love to hear from you. Please submit your resume and any relevant work samples for consideration.
