Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We've funded over $100 billion in loans for our customers, more than any other fintech
- We ranked #1 in the U.S. on LinkedIn's Top Startups 2020 and 2021
- We are Forbes Best Online Mortgage Lender for 2023
- We are USA Today's Best Mortgage Lenders of 2023, Best for FHA Loans
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
- And we're just getting started!
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
A Better opportunity:
The Real Estate Team at Better is responsible for identifying ways to simplify the home buying journey by creating seamless real estate agent interaction and providing customer support for home discovery. We are a new team with Better and are looking for entrepreneurs with strong operational capabilities, business acumen and a get stuff done mentality.
Responsibilities will include the following:
- Build and maintain strong relationships with customers, serving as their primary point of contact
- Understand customers needs and goals, and provide personalized solutions and recommendations
- Collaborate with internal teams to resolve customer inquiries and provide timely and effective solutions
- Provide accurate, valid and complete information to clients
- Provide exemplary customer service to your clients
- Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued
About You
- Passion for delivering exceptional customer service
- Bachelor's degree in business, marketing, real-estate, or a related field
- Previous experience in customer service or account management is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficiency in CRM software and Microsoft Office Suite
- Strong bias-to-action, practicality and effectiveness
