Customer Success Assocaite

The Customer Success Associate plays a crucial role in ensuring excellent customer satisfaction and support for our organization. As a key member of the leadership team, the specialist will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. CSRs are expected to maintain a positive and professional image of the company while delivering exceptional service.

Responsibilities:

1.Portfolio Management:

Support the Property Manager in overseeing multiple properties.

Ensure smooth operations and compliance with regulations.

Monitor financials, maintenance, and tenant relations.

2.Community Interaction:

Engage with tenants and homeowners to address their concerns.

Foster positive relationships within the community.

Collaborate with association boards to resolve property-related issues.

3.Vendor Management:

Manage relationships with vendors.

Solicit and evaluate bids for maintenance and repair work.

4.Operational Collaboration:

Work with Data Operations and Finance teams to ensure efficient operations.

5.Board Meeting Preparation:

Compile necessary documents and updates.

Prepare presentations for board meetings.

Document decisions and action items.

6.Enforcement and Inspections:

Address reported violations.

Conduct property inspections for maintenance and safety.

Handle architectural requests, ensuring compliance with guidelines.

7.Customer Interactions:

Address customer queries via all communication channels.

Resolve issues, handle complaints empathetically, and document in the CRM.

Provide support, follow policies, and attend board meetings as needed.

Qualifications:

Bachelor's/master's in business, Hospitality, Sales, Marketing (or similar)

Clear, empathetic, listens well (English proficiency essential)

Manages tasks like a maestro.

Team Player: Collaborative, supportive, shares ideas

Adaptable: Thrives on change, embraces new tech/laws/markets

Problem-Solver: Quick thinking, resourceful, finds solutions.

Ensures accuracy in documents, records, etc.

Benefits: -

Growth Opportunity

Health Insurance

Supportive Environment

Paid Leaves

Career Development

Referral Bonus

Star Performer Bonus

Competitive Compensation

No formals

Occasional Parties

Delighting Customers: Going the extra mile can lead to additional earnings and positive recommendations

Working Hours:Night Shift (Monday-Saturday)

Job Type:Onsite (Surat, Gujarat)