Job Description:
- Customer Assistance:
- Deliver prompt, courteous, and efficient service to customers across various channels including in-person interactions, phone calls, and digital platforms such as email or chat.
- Address customer inquiries, resolve complaints, and provide tailored solutions to meet their banking needs effectively.
- Sales and Cross-selling:
- Proactively promote new products and special promotions to drive sales growth and enhance streaming of OTT platform.
- Relationship Building:
- Cultivate strong, personalized relationships with customers by delivering exceptional service and demonstrating empathy and understanding.
- Establish rapport and trust to foster enduring loyalty and retention among customers.
- Compliance and Regulatory Adherence:
- Maintain strict adherence to all regulatory requirements and internal policies to ensure compliance with company laws and regulations.
- Safeguard sensitive customer information and uphold confidentiality standards at all times.
- Problem Resolution:
- Effectively manage customer complaints and concerns, escalating issues as needed to ensure swift resolution and utmost customer satisfaction.
Skill required: Customer Service
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Industry Type:IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
UG: Any Graduate
PG: Any Postgraduate
