Your Accountabilities:
- Provides technical concurrence and sign off for elements of designs and/or network changes on BT core platforms and/or customer bids; accountable for identifying technical risk for major platforms.
- Provides consultancy on network designs for platforms and/or solutions.
- Develops design patterns in own technical domain.
- Responsible for following and contributing to design best practice within a unit.
- Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects in own area of expertise/domain
- Delivers Right First Time solutions.
- Proposes technical strategy to network platforms and/or customer solutions factoring in impact and risk as appropriate.
- Drives efficiency and scalability through the re-use of network designs and accountable for the design whilst it is deployed across the overall network platform and/or customer solution.
- Potentially leads a small matrix team (virtual) and is accountable for network development using innovative approaches to design (including cross-portfolio solutions). Leverages technical resource/s as required to deliver the solution.
- Decides on design scope and design to network platforms and/or customer solutions
- Decides on the time and type of resource needed to support deliverables for complex projects.
- Provide design authority for complex solutions and/or platform designs in own area of expertise
- Decides on network models for design testing.
- Decides on approach to resolving customer affected issues to network platforms and/or customer solutions, as appropriate.
- Resolves in-life issues to network platforms and/or customer solutions, as appropriate
- Decides how to re-use network designs.
- Decides on implementation approaches of technology related transformation activity.
Skills Required:
Provide detailed information on any qualifications, technical expertise or security clearance that you will need for the job. (See example statements below).
- Network Services:
- Minimum 6 years of relevant experience in network domain
- Deep understanding of Routing protocols, ability to plan, prioritize, organize, schedule, and execute assignments
- Deep understanding of switching and associated technologies.
- Knowledge of hardware and able to suggest right equipment to meet customer need.
- Strong understanding of IP Networking
- Well-versed with design concepts like HLD,LLD and BOM.
- Extensive knowledge of MS Visio, CCW and Other Network tools
- CCNP or equivalent desirable
- Good understanding of software defined networking (SDN)
- Should have minimum 2 to 3 years in any of the SDWAN Technology e.g. Cisco(Viptella) SDWAN, Nokia Nuage SDWAN, Meraki SDWAN.
- Protocols:
EIGRP, OSPF, MPLS, BGP, MP-BGP, Multicast, AnyCast, DSCP/QoS, EVPN, VxLAN, OTV.
- Python, JSON, Power cell programming is good to have.
- Understanding of IT infrastructure components, Cloud knowledge MS Azure associate level certification.
Experience Required:
- Able to deliver stakeholder influence to resolve problems. Expected to give technical guidance to others to help resolve issues within the domain of the role.
- Provides technical leadership to internal stakeholders and customers regarding the platform and/or customer solutions.
- Acts as a point of contact for technical expertise to more junior designers or those outside of own domain.
- Expert user of design tools; seeks opportunities to contribute to new design tools for BT, and for external adoption.
- Makes recommendations on design tools and processes for network platforms and/or customer solutions, where appropriate.
- Able to solve problems typically specific to complex components across the network platform and/or customer solutions.
- Able to solve known and complex/unknown problems that may lie outside the domain of the role.
- Resolve the majority of problems independently, however may seek guidance where there is interaction with other domains. May provide guidance to others in their area of domain expertise
- Impact of decisions are specific to the design scope and design for complex components of network platforms and/or customer solution.
- Evidence of successful transformation measures e.g. change in processes, innovative designs.
- Mentors and share knowledge with others.
Connected Leaders Behaviours:
- Solution Focused Achiever (Inspiring)
- Bold Decision Maker (Customer Focused)
- Collaborative Partner (Team Player)
Why this job matters
The Customer Solutions Design Analyst assists the creation of end-to-end technical designs and solutions which meet customer needs.
What You'll Be Doing
1 - Assists the capture of customer technical requirements and translates it into solution designs in accordance with standard design methodologies.
2 - Supports customer solution design engagement, contributing to statement of work creation, including any 3rd party deliverables.
3 - Assists in review and validation processes for both new developments and in-life products and services.
- Assists customer migration planning and implementation.
- Assists change management, providing impact assessments and design documentation updates.
- Ensures that designs adhere to architectural principles and policies.
- Assists parties within the project lifecycle to determine the optimum solution design for customers.
- Assists in the resolution of standard solution and service issues, root cause analysis, and troubleshooting.
- Assists in the implementation of ways to improve working processes within the area of customer solution design.
The Skills You'll Need
Troubleshooting
Business Strategy
Presenting/Demonstrating
Requirements Analysis
Root Cause Analysis
Requirements Gathering
Negotiation
Commercial Acumen
Business Analysis
Solution Design
Technology Migration
Proposal Development
Solution Architecture
Decision Making
Growth Mindset
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1 -2 million business customers internationally.
We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
