Customer Services / telesales

Description

We are looking for a highly motivated and experienced Customer Services / Telesales executive to join our team. The ideal candidate should have 1-4 years of experience in the job market context of India and possess strong communication and interpersonal skills.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Identify and assess customers needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines and policies

Skills and Qualifications

• Proven customer support experience or experience as a telesales representative
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to work in a fast-paced and dynamic environment
• .High school degree or equivalent; preferred