Customer Services Manager

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.

Purpose of the Job
Leadership of all aspects of the Country Customer Service Operation. Work closely with the wider business and Back Office functions to ensure a fast and accurate flow of information that is essential in delivering exceptional levels of Customer Service.
Responsible for managing all elements of Customer Service including Inside Sales, Contracts and Project Management in order to provide a best in class Customer Experience (site sales operations and application engineering functions can be included in the role in certain locations).
Put Customer Satisfaction at the heart of everything the team does with the goal of making Rotork easy to do business with.

Essential

• Typically 8+ years experience in relevant role
• In-depth knowledge in own discipline and basic knowledge of wider business disciplines
• Degree or recognised qualification in appropriate field
• Recognised as an expert leader in Customer Service / Sales with specialised experience
• Proven track record of success likely to be gained from approx. 10 years in discipline or function
• Experience of managing professional employees/supervisors or supervising large, complex support teams
• Knowledge and experience of sales techniques
• Experience of training, mentoring and providing technical guidance to employees/colleagues/customers
• Accountable for the performance and results of a team within own discipline
• Ready to travel nationally and internationally on occasion
• Female candidates are encouraged to apply for this role

Desirable

• Customer Service experience gained in a manufacturing/ industrial engineering organisation
• Experience working in Lean environments or using Lean processes in an office environment