We're Hiring
Customer Services Co-ordinator for FMCG Company
Gender: Only Female
Qualifications: HSC / Any Graduate
Location: Mulund West
Experience: 2 - 3 yrs Experience in the Customer Services Domain
Skill :Excellent interpersonal,written, and oral communication skills.
Working Days : Monday - Saturday (Sunday Fixed Off)
Shift : 10:00 AM - 7:00 PM
We are looking for a qualified
Customer Services Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
Managing a team of representatives offering customer support.
- Overseeing the customer service process.
Resolving customer complaints brought to your attention.- Creating policies and procedures.
Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.- Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
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Job Type: Full-time
Pay: 18,
- 00 - 29,273.71 per month
Education: - Higher Secondary(12th Pass) (Preferred)
Experience:
- Customer Services Coordinator: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:- English Fluently (Preferred)
Work Location: In person
+91 9769106910
