Customer Services Advisor

Company Description

Tools4trade is a well-established company that has been in operation since 2003. We pride ourselves on providing a reliable service to our customers. With a dedicated staff and tested operational procedures, we ensure customer satisfaction. Last year, we successfully delivered 15,000 orders, earning the loyalty of our customers.

Role Description

This is a full-time on-site role as a Customer Services Advisor - Offshore. As a Customer Services Advisor, you will be responsible for providing excellent customer support and ensuring customer satisfaction. Your day-to-day tasks will include handling customer inquiries, resolving issues, and maintaining a high level of service quality. This role is based in our Preet Vihar location.

Qualifications

• Customer-focused Service and Customer Satisfaction skills
• Excellent Telephone Manner
• Customer Support and Customer Service skills
• Strong problem-solving and communication skills
• Ability to handle customer inquiries and resolve issues effectively
• Experience in a similar customer service role is preferred
• Knowledge of tools and hardware products is a plus

Salary: Competitive as per market approx 3.5 Lac PA.