Customer Service

Description

We are seeking a Customer Service Representative to join our team. The ideal candidate will have 0-9 years of experience in the job market context of India and possess strong communication and problem-solving skills. The Customer Service Representative will be responsible for providing exceptional customer service to our clients and ensuring customer satisfaction.

Responsibilities

• Handle incoming customer calls and respond to customer inquiries
• Provide information about products and services
• Resolve customer complaints and escalate issues as needed
• Ensure customer satisfaction by providing timely and accurate information
• Maintain accurate customer records
• Collaborate with other departments to resolve customer issues
• Meet and exceed performance targets and goals

Skills and Qualifications

• 0-9 years of experience in customer service
• Excellent communication and interpersonal skills
• Ability to handle a high volume of calls and work in a fast-paced environment
• Strong problem-solving skills
• Ability to multitask and prioritize
• Familiarity with customer service software, databases, and tools
• Bachelor's degree in a relevant field preferred