Description
We are seeking a Customer Service Representative with 1-4 years of experience to join our team. The ideal candidate should have excellent communication and interpersonal skills, be able to multitask and prioritize tasks, and be comfortable working in a fast-paced environment.
Responsibilities
- Responding promptly to customer inquiries via phone, email, and chat
- Acknowledging and resolving customer complaints
- Processing orders, forms, and applications
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
Skills and Qualifications
- Bachelor's degree in any field
- 1-4 years of experience in customer service
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks
- Comfortable working in a fast-paced environment
- Familiarity with CRM systems and practices
- Strong problem-solving and decision-making skills
- Ability to work independently and in a team environment
- Fluent in English and Hindi
