Customer Service Voice - Vikhroli West, Mumbai

Job Title: Customer Support Executive

Location- Vikhroli West, Mumbai

CTC- 25,000 + Incentives

Interview mode- walk in interview

Notice - Immediate

Brief Description:

We are seeking dedicated Customer Support Executives to manage customer grievances and address their queries, requests, or complaints. As a pivotal member of our team, you will handle diverse inquiries ranging from product delivery inquiries to returns processing. The ideal candidate will possess persuasive skills to retain customers while providing comprehensive resolutions.

Roles and Responsibilities:

Initiate outbound calls and respond to inbound inquiries from customers

Address customer queries, requests, or complaints promptly and professionally via phone and email

Effectively manage and resolve customer complaints, ensuring customer satisfaction

Provide accurate product and service information to customers

Utilize available resources to research and gather necessary information

Follow up with customers as committed or when necessary to ensure resolution

Maintain detailed documentation of call interactions and resolutions

Key Competencies and Skills:

Strong verbal and written communication skills

Typing speed of at least 28 words per minute with 90% accuracy

Exceptional listening skills with a knack for problem-solving and analysis

Customer service orientation with a focus on delivering high-quality support

Negotiation skills to handle various customer scenarios effectively

Adaptability and sound judgment in managing diverse customer interactions

Education and Experience:

Bachelor's degree preferred; however, undergraduates with a minimum of 1 year of BPO experience will be considered

Proficiency with relevant computer applications and systems

Demonstrated proficiency in typing skills

Prior experience in customer support or related roles is advantageous

Function: Customer Support

Experience: 0-6 Years

Location: Mumbai

If you meet the qualifications and are passionate about delivering exceptional customer support, we encourage you to apply for this rewarding opportunity.