Customer Service Trainer

Job description

Desired Candidate Profile-

Must have exposure to Customer Service & Behavioral Training

Must have handled stakeholders

Must have handled Blue Collar & White Collar, people

Must be an Individual Contributor

Must be from Bangalore and speak fluent English and Tamil

Roles and Responsibilities

JOB RESPONSIBILITIES

1. Responsible for executing the operational requirements of the Customer Service Academy in developing and delivering the content.

2. Research, develop, and deliver behavioral program competitive training, in-person or via webinars, as required.

3. Must have a minimum of 5 years of prior training experience.

4. Manage all aspects of the training environment, including reporting requirements.

5. Identify improvements to the training curriculum and provide recommendations to CLL and client leadership

6. Proactively identify knowledge gaps and operational policies

7. Represent the training organization in meetings and interactions with both Operations and client points of contact.

8. Support team in managing stakeholder relationships at individual assets to constantly improve based on feedback

9. Deliver Classroom and Virtual instructor-led sessions to Asset teams.

10. Work closely with the instructional design team to help build, enhance and update course content based on feedback and expertise

11. Review materials in regards to content and facilitation and evaluations received

12. Conduct periodic audits/ assessments and report feedback

Basic Requirements-

Background in training and/or adult learning

Strong management skills

Experience in managing both individuals and teams

Strong understanding of our business, core values, and goals

Great interpersonal skills in dealing with a diverse population

Open, honest, and empathetic manner when dealing with people

High customer service orientation

High level of integrity, honesty, and judgment

Ability to respect and ensure strict confidentiality of customer data

Demonstrated multitasking capability and proven success in a fast-paced environment

Strong attention to detail and desire to follow procedures

Strong verbal and written communication skills

Proficient English, both written and verbal

Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint) or the ability to learn technology quickly