Job Title:

Customer Service Trainee

Summary:

In this role, the individual serves as the primary contact for Internal Europe Customer Service Agents located in Italy, independently managing the order entry process.
Their key responsibilities include creating sales orders in SAP, managing documentation, ensuring data completeness, and proactively resolving any issues that arise. They maintain regular communication with the Europe Customer Service Hub, effectively planning and executing tasks while implementing necessary updates to the Order to Cash process.

Responsibilities Include:

Acting as single point of contact to Internal Europe Customer Service Agents (Italy Located) for order entry management.
The resource would be responsible for the order entry process and would be independently handling all Order Entry requirements whose key responsibilities includes:

• Sales Order creation in SAP/ Capturing all exceptions
• Accountable for document management
• Enters and checks data for completeness (SAP processing)
• Proactively Identifies and solve incomplete information at Order Entry (customer Master Data cleansing Action plan)
• Frequent interaction with Europe Customer Service Hub (located in Italy): through telephonic and email communication
• Proactive planning and completion of task assigned within great quality
• Strong Analytical and problem-solving skills.
• Implements changes and updates to Order to Cash process as directed
• Keep Customer Service colleagues - Europe Hub Italy informed proactively in case of problems which would prevent execution / Momentive ability to Serve.
• Act as a single point of contact for all internal inquiries related to order entry
• Analyze data from SAP identify open issues and take action: customer master data / material master data.
• Receives, validates, enters, handles customers Purchase Orders - Through generic e-mails addresses and ensure proper order entry is managed based on the defined SLA

Qualifications:

The following are for the role

• Bachelor's degree with strong oral and written communication skills
• Flexibility to any shift
• Good at standard word processing, spreadsheet, and presentation software packages is an advantage.
• Mastery in English (any Second European language is a +)
• Ability to effectively communicate issues and request resolution from more senior staff.
• Ability to maintain composure under stress, a sense of urgency when performing tasks excellent organizational skills.
• Experience in chemical industry ideal.
• ERP SAP SD Module Exposure.

Experience qualification:

• 1-3 years experience working in customer-service role.
• Should have experience working with a cross functional team
• Ability to handle multiple requests and demands on time, prioritize workload depending on needs of customer and business for on-time completion of each request

What We Offer:

At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact.Join our Momentive team to open a bright future.

About Us: