Customer Service Team Lead

Company Description

Client is an Reputed Corporate services brand at Vadodara Location

Role Description

This is a full-time on-site role as a Customer Service Team Lead at a Reputed BPO Company located in Vadodara. As a Customer Service Team Lead, you will be responsible for overseeing and managing a team of customer service representatives and ensuring the delivery of exceptional customer service. You will develop and implement strategies to improve customer satisfaction and resolve complex customer issues. Additionally, you will collaborate with cross-functional teams to identify process improvement opportunities and provide training and coaching to team members.

Qualifications

• Previous experience in a customer service role or a leadership role
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to handle difficult or escalated customer situations with professionalism and empathy
• Demonstrated ability to lead and motivate a team
• Knowledge of customer service software, databases, and tools
• Strong organizational and time management skills
• Ability to work under pressure and meet targets
• Bachelor's degree or equivalent experience

Shift : 10am-7pm & 2 week offs