(Entry Level Position)- Job Title: Customer Service Support
- Overview: We are seeking a dedicated and enthusiastic Customer Service Support. The ideal candidate will have a passion for delivering exceptional customer service, strong communication skills, and the ability to solve problems efficiently. This role is perfect for someone with 0-3 years of experience in customer service or hospitality who thrives in a fast-paced environment.
- Customer Focus: Provide outstanding customer service by creating positive experiences and demonstrating empathy in all interactions.
- Communication: Engage with customers through clear and articulate verbal and written communication. Proficiency in vernacular languages is a plus.
- Problem Resolution: Manage and resolve customer issues effectively, ensuring clear communication throughout the process.
- Proactive Problem-Solving: Take a proactive approach to identify and resolve customer queries promptly.
- Record Keeping: Maintain accurate records of customer interactions and transactions.
- Team Collaboration: Work closely with team members to ensure customer satisfaction and consistent service delivery.
- Experience: 0-3 years in a customer service role.
- Education: Bachelor's degree in a relevant field.
- Zealous Customer Focus: Utilize your experience in fast-paced customer service and hospitality roles to create positive customer experiences.
- Articulate Communication: Possess strong written and verbal communication skills in English, with proficiency in vernacular languages being a plus.
- Analytical Mindset: Excel at managing problem resolution with clear and concise communication.
- Problem-Solving Skills: Passionate about seeking solutions and proactively resolving customer queries in a timely manner.
Job Types: Full-time, Permanent
Schedule:
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
- total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Location:
- Gurugram, Haryana (Required)
Work Location: In person
