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BT e-Serv (India) Pvt. Ltd.

Customer Service Support Advisor

Early Applicant
  • 4 months ago
  • Be among the first 50 applicants

Job Description

The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Groups solution portfolio with some supervision.
What you'll be doing
1. Assists in the implementation of specific Customer Service management plans under supervision.
2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Groups resource pool, within guidelines and with some supervision
3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
The skills you'll need
  • Billing
  • Communication
  • Complaint Management
  • Continuous Improvement
  • Customer Relationship Management
  • Decision Making
  • Escalation Management
  • Growth Mindset
  • Inclusive Leadership
  • Information Management
  • Issue Resolution
  • Problem Solving
  • Requirements Analysis
  • Stakeholder Management
  • Technical Support
  • Time Management

More Info

Industry:Other

Function:Customer Service

Job Type:Permanent Job

Date Posted: 12/07/2024

Job ID: 84408965

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