Company Description
Knee Xpert is a community of Doctors, Physiotherapists, Social workers, and influencers dedicated to bringing joint care to every Indian suffering from joint pain. Our mission is to create awareness, enable early diagnoses, and make India arthritis-free. Located in Indore, we are committed to providing comprehensive care and support to our patients.
Role Description
This is a full-time on-site role for a Customer Service Specialist - Telugu. As a Customer Service Specialist, you will be responsible for providing exceptional customer support and ensuring customer satisfaction. You will handle phone calls, utilizing proper phone etiquette, and ensure a positive customer experience. This role requires you to be located in Indore.
Qualifications
- Customer Support and Customer Service skills
- Outbound Calls to Leads
- Regular Follow up with customers in pipeline
- coordination between multiple teams
- Phone Etiquette
- Customer Satisfaction and Customer Experience
- Fluency in Telugu
- Strong communication and interpersonal skills
- Patience and empathy
- Ability to handle challenging situations with professionalism
- Experience in the healthcare industry is a plus
