Customer Service Specialist

Join Our Team as a Customer Service Specialist!

Hiring Company: SalesFlint

Location: Remote (Preferably IST time zone)

Please apply only if you have experience managing email communications.

About Us

Welcome to SalesFlint, where innovation meets excellence! We're a trailblazing company committed to providing top-tier services in content creation and everything around it, including publishing, digital marketing, web design, and customer service support. Our passion drives us to continually push boundaries and deliver exceptional value to our clients. Due to our rapid expansion, we're on the lookout for a dedicated and detail-oriented Customer Service Specialist to join our dynamic team.

Position Summary

Are you a communication wizard with a knack for problem-solving As our Customer Service Specialist, you'll be the friendly face (or voice) of SalesFlint, ensuring our students and clients have an outstanding experience. From handling certification queries to engaging on social media, you'll play a pivotal role in our journey to excellence. Collaboration is key, and you'll work closely with our Customer Success Manager and the Certifications Team to keep things running smoothly.

What You'll Do

• Be the Hero for Client Enquiries: Swiftly and professionally respond to client emails, addressing their concerns with flair.
• Champion Student Trust and Safety: Manage certification queries, ensuring a secure and supportive learning environment.
• Certification Super Sleuth: Coordinate with the certification team to resolve issues and streamline processes.
• LinkedIn Maestro: Engage with messages and inquiries on LinkedIn, maintaining a polished and professional online presence.
• Social Media Guru: Share captivating posts on LinkedIn to boost our visibility and engagement.
• Record Keeping Rockstar: Monitor student purchase logs, maintain meticulous records of all transactions and communications, and ensure prompt closure of open cases.

What You Bring to the Table

• Stellar written and verbal communication skills.
• Masterful organizational and multitasking abilities.
• Proven experience in email management and customer service.
• Proficiency with LinkedIn and other social media platforms.
• Familiarity with FreshDesk (a plus, but not a deal-breaker).
• Independence and team collaboration skills.
• Keen attention to detail and a proactive approach to problem-solving.

Why You'll Love Working with Us

• Join a passionate and innovative team.
• Make a tangible impact on the growth and success of a leading service provider.
• Enjoy a flexible working environment.
• Receive a competitive salary commensurate with your experience and qualifications.

Ready to Join the Adventure

Send your resume with an added cover letter in it to this link - https://share.hsforms.com/1TsNc3u5nT5ehL6_XydCHkg4wtpn

We can't wait to see what you bring to the table!