Company Description
Policybazaar.com is India's prominent online life insurance and general insurance aggregator, specializing in making comparative analysis of insurance products based on price, quality, and key benefits. We have built strong relationships with all prominent public and private insurance companies across India, offering a wide range of insurance and loan options. We pride ourselves on our relationships with our partners, which allows us to streamline our operations, show prices directly from insurers, compare policies with complete details, and provide the facility of buying insurance online.
Role Description
This is a full-time on-site role as a Customer Service Specialist located in Gurugram. The Customer Service Specialist will be responsible for providing customer support, ensuring customer satisfaction, using proper phone etiquette, and delivering exceptional customer experiences.
Qualifications
- Customer Support and Customer Service skills
- Phone Etiquette and Customer Experience skills
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Ability to empathize with customers and address their concerns
- Attention to detail and ability to follow processes accurately
- Prior experience in customer service or a related field is a plus
- Bachelor's degree or equivalent qualification
