customer service specialist

Description

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Specialist. The ideal candidate will have 0-3 years of experience and possess excellent communication skills, problem-solving abilities, and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints by investigating issues and finding solutions that meet their needs
• Maintain accurate records of customer interactions and transactions
• Collaborate with other teams to ensure customer satisfaction and retention
• Provide feedback to improve customer experience and company processes

Skills and Qualifications

• Bachelor's degree in any discipline
• Excellent communication skills in English and Hindi (verbal and written)
• Experience with customer service software and CRM systems
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced and dynamic environment
• Attention to detail and ability to multitask
• Positive attitude and willingness to learn