Customer Service Specialist (Airline Industry)

Job Details

Job Type : Full Time

Role : Fresher / Experienced

Min Salary : 3 Lakh

Max Salary : 4 Lakh

Experience : 0 to 4 Yrs

Locality : New Delhi

Eligibility : 12th Class

Company : Igi Aviation Service...

Category : Customer Success, Service & Operations.

Note: This is a requirement for one of the Workassist Hiring Partner

Role Description

This is a full-time on-site role for a Customer Service Specialist in the Airline Industry. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering a positive customer experience. They will handle all customer service inquiries and resolve issues in a professional and timely manner. The Customer Service Specialist will be located in the Greater Delhi Area.

• Checking passengers in for flights
• Re-routing or re-booking passengers whose flights have been cancelled or delayed
• Assisting disabled passengers or those travelling with young children
• Giving passengers up-to-date information on flights
• Assisting passengers with all inquiries, including lost or delayed baggage
• Assisting staff in carrying out security checks as and when the situation arises
• Delivering high levels of customer service to passengers and those travelling through the airport
• Outside the airport terminal:
• Handling all the loading and unloading of passenger bags from the aircraft
• Helping direct passengers onto and off the aircraft
• Directing landed aircraft to taxi spots
• Providing services such as steps from the aircraft for passengers and crew to disembark the aircraft

Qualifications

• Customer Support and Customer Service skills
• Experience in maintaining customer satisfaction
• Proficiency in phone etiquette
• Strong problem-solving and communication skills
• Ability to multitask and work under pressure
• Experience in the Airline Industry is a plus
• Excellent interpersonal skills and ability to work effectively in a team
• Fluency in English and Hindi languages

Company Description

Workassist is an online recruitment and employment solution providing a platform in India. We connect job seekers with relevant profiles and employers with relevant jobs across different industries and levels of experience. We work with more than 10,000+ recruiters from sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and Legal to help them recruit great emerging talents. Our platform offers a seamless job search experience and we are committed to enhancing the job seeking experience for our users.

(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!