*openings in international bpo*
Process - blended process
location - Mohali
Experience - 1year experience in BPO is mandatory
Qualification - undergraduate and graduate
salary -25k CTC
good communication skills required
immediate joiner is required
share resume on 8978933011
Job Overview
seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our users. This is a full-time position based in New Delhi, Delhi, and is suitable for candidates with 1 to 3 years of experience in customer service.
Qualifications and Skills
- 1-3 years of experience in customer service
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Proficiency in using CRM software
- Attention to detail and accuracy
- Ability to work well in a team environment
- Flexibility to work shifts and weekends as required
- Positive and professional attitude
- Ability to handle difficult customers with patience and empathy
Roles and Responsibilities
- Responding promptly to user inquiries via phone, email, and chat
- Providing accurate and reliable information to customers regarding job opportunities
- Assisting users with navigating the website and resolving any technical issues
- Handling and resolving customer complaints and concerns in a professional manner
- Maintaining a high level of knowledge about the company's products and services
- Identifying and escalating priority issues or trends to the appropriate teams
- Building and maintaining positive relationships with users to ensure a high level of customer satisfaction
- Coordinating with internal teams to address customer inquiries and requests
- Updating and maintaining customer records and interactions in the CRM system
- Contributing to the improvement of customer service processes and procedures
