Urgent openings for Customer Service Executive
Location - Gurgaon
Undergraduates and freshers can also apply
immediate joiners required
rotational shifts
candidate must be good at English
Salary - 15 to 30 k ctc
Job Overview
We are seeking a Customer Service representative . As a Customer Service representative, you will be responsible for providing excellent customer support and ensuring customer satisfaction. This is a Full-Time position based in Gurgaon, Haryana, India. The ideal candidate should have less than 1 year of experience as a fresher.
Qualifications and Skills
- Excellent written and verbal communication skills
- Previous experience in a customer service role is a plus
- Ability to handle multiple customer inquiries simultaneously
- Strong problem-solving skills
- Attention to detail
- Proficient in data entry and computer skills
- Ability to remain calm and composed in challenging situations
- Strong interpersonal skills
- Knowledge of phone etiquette
- Ability to multitask and prioritize tasks effectively
Roles and Responsibilities
- Handle incoming customer inquiries via Live Chat, phone, and email
- Provide accurate information about products and services
- Assist customers in resolving their issues and complaints
- Maintain a high level of professionalism and customer satisfaction
- Process customer orders and returns
- Update customer information in the database
- Collaborate with other team members to ensure a seamless customer experience
- Meet and exceed customer service goals and targets
