Job Description
JOB DESCRIPTION Job Function : Operations Experience : 0 to 1 Year (BPO Ecommerce client) Job Type : Full Time Position Title : Customer Success Associate Industry : CRM/Call Centers/BPO/ITES Location : Gurgaon Salary : 14K CTC -15K CTC -16K CTC Education : 12th/Graduates Working days : 6 days Shifts : 9hrs PURPOSE OF POSITION Candidate will be responsible to handle the queries and complaints from Flipkart customers on inbound calls. PRIMARY DUTIES AND RESPONSIBILITIES Follow procedures methodically to accurately respond to customers on Call. Provide quotes and information to customers related to their product. Provide information including Delivery time and other quires related to product. Fulfill invoice requests on purchased products. ELIGIBILITY- Should have working Laptop/PC and High-speed internet with minimum 5 mbps speed. Should have minimum 6 months experience in BPO. Freshers also considered. Should be proficient in spoken and written English & Hindi All agents to be cross skilled to manage all channel interactions Should be comfortable working any 24/7 shift. WORK CULTURE- Work from Home. 6 days a week with 1 rotational off 24/7 any 9 hours shift Address: - Corp Office: - 448A, Enkay Square, Udyog Vihar Phase 5, Gurgaon
