Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CHCS third-party administrator clients, including Medicare Supplement and Life Policies.
Accurately provide information regarding various insurance questions (i.e., verification of benefits, claims status) by accessing and updating software system data within company response standards.
Provides service and follow-up on insurance questions by researching company records to obtain information requested by customers, performing routine transactions, and retrieving results from an online terminal.
Maintains a working knowledge base of all company products and services.
Complying with company regulations regarding Privacy, confidentiality, and private health information.
Providing written and oral communication to policyholders, agents, providers, and others regarding inquiry status and resolution.
Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary.
Ability and Flexibility to work various shifts as required.
Able to type at a speed of 30 wpm with a 95% accuracy rate
Required Skills/Abilities:
Accurately enter data via a Windows-based environment
Intermediate computer skills
Knowledge use of basic math and English spelling and grammar skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Standard Company Requirements:
Collaborative team spirit.
Accountable and able to work remotely and independently.
Able to pass background screening and drug tests pre and post-hire includes THC
Verification of high school, GED, or college diploma upon request.
Timely responses from three professional references.
Able to provide a dedicated remote work location free from background noises, interruptions, and desk clutter.
Able to provide an ongoing reliable internet connection and access to a smartphone for Multi-Factor Authentication and communication purposes.
Education and Experience:
A high school diploma or general education degree (GED) and six months of related call center experience and/or training.
Preferred Experience
Associates degree
Experience with long-term care insurance is preferable in a call center setting.
2 years related call center and customer service experience
