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Trucker Buddies LLP

Customer Service Representative

Early Applicant
  • a month ago
  • Be among the first 50 applicants

Job Description

READ BEFORE YOU APPLY: EXCELLENT ENGLISH FLUENCY REQUIRED*

USA TRUCKING DISPATCH PROCESS

US SHIFTS 24
7 FLEXIBLE, Mostly Night Shifts / 2 Week Offs

Blended Process ( Call and Emails) No Sales.
  • We do not offer Cab services, You need to commute by yourself in Odd hours when no public transport is available.

Job Responsibilities: Training Will be Provided:

  • Driver Coordination:

    - Assign routes to drivers and coordinate their schedules.

    - Monitor driver locations and ensure adherence to delivery timelines.

    - Ensure drivers comply with ELD (Electronic Logging Device) regulations.

    - Monitor Hours of Service (HOS) compliance and address any violations promptly.

  • Temperature Monitoring:

    - Constantly monitor the temperature of refrigerated trailers to meet customer requirements.

    - Adjust temperature settings as needed to maintain cargo integrity.

  • Document Management:

    - Manage and organize shipping documents, including bills of lading and delivery receipts.

    - Ensure accurate record-keeping and document submission.

  • Route Optimization:

    - Plan and optimize delivery routes to minimize delays and maximize efficiency.

    - Address route changes due to weather, traffic, or other factors.

  • Customer Communication:

    - Communicate with customers to provide shipment updates, address inquiries, and ensure customer satisfaction.

    - Resolve delivery-related issues promptly and professionally.

    - Communicate with drivers professionally and helpfully. Drivers are treated with respect.

  • Emergency Response:

    - Respond to emergencies or unexpected events, such as breakdowns or accidents, and coordinate solutions.

    - Arrange roadside assistance for drivers in case of breakdowns.

  • Quality Control:

    - Ensure the quality and safety of transported goods.

    - Address any temperature or cargo-related issues immediately.

    - Compliance must adhere to 100%

  • Truck Maintenance Coordination:

    - Coordinate truck maintenance based on schedule and as needed for up to 10 trucks.

    - Diagnose and address vehicle diagnostics issues.

  • Reporting:

    - Generate reports on driver performance, delivery status, temperature compliance, log certification assurance, and vehicle diagnostics.

    - Report any incidents or deviations from standard procedures.

    Thanks

    Job Types: Full-time, Fresher

    Pay: 26,000.00 - 36,000.00 per month

    Benefits:
  • Flexible schedule
Paid time off
Schedule:
  • Night shift
Rotational shift
  • US shift
Supplemental Pay:
  • Yearly bonus


Ability to commute/relocate:
  • Green Park, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:
  • Bachelor's (Required)

Language:
  • English (Required)

Location:
  • Green Park, Delhi, Delhi (Preferred)

Shift availability:
  • Night Shift (Required)


Overnight Shift (Required)

Work Location: In person

More Info

Industry:Other

Function:Transportation

Job Type:Permanent Job

Skills Required

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Date Posted: 23/10/2024

Job ID: 97533997

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Last Updated: 23-10-2024 03:45:09 AM
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