Customer Service Representative

Position: Inbound Calling (Service Expert)

Requirements:

Excellent Communication Skills in English:

Proficiency in English is a pre-requisite.

Ability to communicate effectively with customers on calls, displaying confidence, energy, and assertiveness.

Customer Interaction:

Communicate effectively with customers on calls.

Be confident, energetic, and assertive while conversing with customers.

Technical Skills:

Good working knowledge of MS Office (Word, Excel, Outlook).

Hands-on experience with GDS systems such as Amadeus or Galileo will be an added advantage.

Problem-Solving Abilities:

Ability to handle complex situations efficiently and effectively.

Flexibility:

Willingness to work in shifts in a 24x7 operation.

Rotational week-offs as per process requirements.

Experience:

Prior work experience in Customer Service or Reservations in industries such as Aviation, Hospitality, Travel, OTA, or in a BPO will be beneficial and is an added advantage.

Additional Requirements:

The candidate must be adaptable and ready to handle a variety of tasks.

Strong interpersonal skills to build and maintain customer relationships.

Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

If you meet these requirements and are interested in the position, please apply with your updated resume.

Location: Gurgaon

Work Schedule: 5 days working, flexible shifts with rotational week-offs

Benefits: Pick and drop facility