- Responsible for generating MIS reports including weekly, monthly sales report, sales budget compilation (once a year), GMS forecast (quarterly) and other misc. inputs for reporting from time to time
- Provide COH support
- Ensure efficient and accurate handling of customer orders/queries/schedules based on the contract entered in the system.
- Monitor the progress and complete execution of an order.
- Support with needful information and data to supply chain planner in the event of shortages and use supply chain resource effectively to support customer business efficiency
- Report deviation of delivery to customer
- Necessitate improvement actions to reduce administrative errors in conjunction with the responsible departments
- Support the sales managers and engineers within the business units in relation to customer requirements, systems usage, etc
- Order review as per contract in the system and customer claims settlement as per justification received.
- Acknowledge orders received through order acknowledgements, queries, order status reports.
- Handle Enquiries from IREPS and Direct OEM customer and provide support to sales. to participate in tenders.
- Follow-up with various agencies such as finished product stores, transport department transporters, etc for on timely deliveries.
- Follow-up with Manufacturing unit overseas and domestic for stock and Documentation.
- Create and update new customer master and Product Master
Skill Set
- Experience in handling key & critical customers accounts and business units (end to end)
- Knowledge of commercials, processes, supply chain, import, exports, forecasting, MIS etc
- Experience in leading and coaching CS Team
- Stakeholders Management & Collaborative approach
- Problem Solving
KPIs
TAT - Response to customer.
Order management - on time delivery.
Customer Complaint Handling
Meet business targets and nos
Deployment of tools & Processes
Education & Experience
Minimum 5 to 8 years of strong experience in any of the areas of Customer Service, Sales or Supply chain
Candidates must have a bachelor s degree. Post-graduation in Management will be an added advantage
Excellent verbal and written communication skills, networking and influencing skills with internal and external stakeholders
