Customer Service Representative

Company Overview

RankBloc Services is a leading digital marketing company that specializes in boosting rankings and elevating our clients digital identity. Our goal is to translate clicks into customers and conversations into conversions. With a team of talented professionals and a commitment to digital excellence, we help our clients reach their full potential.

Job Overview

We are seeking a Customer Service Representative to join our team at RankBloc Services. As a Customer Service Representative, you will be responsible for providing exceptional customer support and ensuring customer satisfaction. This is a full-time position based in Delhi, India, with the opportunity for growth and development.

Qualifications and Skills

• Excellent interpersonal and communication skills
• Strong problem-solving abilities
• Ability to empathize with customers and provide exceptional service.
• Graduation
• Ability to work well in a team environment.
• Previous customer service experience is a plus but not required.

Roles and Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide product and service information to customers.
• Resolve customer complaints and issues to ensure customer satisfaction.
• Assist customers with placing orders, cancellations, and returns.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other team members and departments to resolve customer concerns.
• Stay updated on product knowledge and company policies.
• Meet and exceed customer service goals and targets.

Salary.25k

Timing. 10 am to 7pm

6 days working