Customer Service Representative| Pune | 25k CTC

Description

We are looking for an experienced Customer Service Representative to join our team in Pune. The ideal candidate should have 1-3 years of experience in the job market context of India. As a Customer Service Representative, you will be responsible for providing outstanding customer service to our clients, addressing their inquiries and concerns in a timely and professional manner.

Responsibilities

• Manage incoming calls and emails from clients, providing assistance and resolving issues as needed
• Collaborate with other team members to ensure client satisfaction and retention
• Maintain accurate records of all customer interactions and transactions
• Update the CRM system with relevant information and follow up with clients as needed
• Meet and exceed established performance metrics, including call quality, response time, and customer satisfaction ratings
• Identify and escalate issues to the appropriate parties, including management and technical teams

Skills and Qualifications

• 1-3 years of experience in customer service or related field
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to work well in a team environment
• Proficiency in Microsoft Office and CRM software
• Ability to multitask and prioritize effectively
• Bachelor's degree in business, communication, or related field preferred