Customer Service Representative

Welcome to Otlu, a forward-thinking Software as a Service (SaaS) provider dedicated to delivering cutting-edge software solutions tailored to meet the unique needs of diverse industries. Our suite of solutions is designed to simplify complex processes, enhance productivity, and provide actionable insights, enabling our clients to stay ahead in an ever-evolving digital landscape. At Otlu, we believe in empowering businesses with robust, scalable, and intuitive software that drives efficiency and growth.

This is a full-time remote role for a Customer Service Representative. As a Customer Service Representative at Otlu, you will be responsible for providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Your day-to-day tasks will include assisting customers with inquiries, resolving issues, and maintaining a high level of professionalism in all customer interactions.

• Customer Service Representatives, Customer Support, and Customer Service skills
• Customer Satisfaction and Customer Experience skills
• Strong communication and problem-solving skills
• Ability to empathize with customers and provide efficient solutions
• Excellent organizational and time management skills
• Ability to work efficiently in a remote setting
• Experience in the tech industry is a plus
• Associate's degree or equivalent work experience