Customer Service Representative

Navitas Partners LLC is a dynamic IT professional services and workforce solutions company headquartered in NJ. We are a diversity-led business that believes in creating the best solutions in human resource services. Our core values include knowing, trusting, and serving our relationships with clients and candidates. We strive for excellence in people and aim to become a true extension of our clients HR specific business requirements, while remaining sensitive to their price and business needs.

This is a full-time on-site role for a Customer Service Representative at Navitas Partners LLC located in Vadodara. The Customer Service Representative will be responsible for providing customer support, ensuring customer satisfaction, and delivering a positive customer experience. The role will involve addressing customer inquiries, resolving issues, and maintaining accurate records of customer interactions.

• Customer Service Representatives, Customer Support, and Customer Satisfaction
• Customer Service and Customer Experience
• Excellent verbal and written communication skills
• Ability to effectively handle customer inquiries and resolve issues
• Strong problem-solving and decision-making skills
• Attention to detail and ability to multitask
• Experience using customer service software or CRM systems
• Knowledge of IT industry and technical terminology is a plus
• High school diploma or equivalent required, bachelor's degree preferred