Customer Service Representative

Company Overview

Magnum Group is a well-established organization with over 27 years of experience in the BPO-BPM industry. Headquartered in Bhopal, we are ISO 9001:2008 and ISO 27001:2013 certified. With a team of 1700 employees, we provide a wide range of services including BPO, contact center services, HRO, and more. Our vision is to be the premier provider of outsourcing and utility management services in our chosen market.

Job Overview

Magnum Group, a leading BPO-BPM company, is seeking a Customer Service Representative to join our team in Bhopal. As a Customer Service Representative, you will be responsible for providing exceptional customer service through various channels including chat, email, and phone. This is a full-time position ideal for a fresher with less than 1 year of experience. Join us and be a part of our mission to deliver outstanding customer support and drive customer satisfaction.

Qualifications and Skills

• Excellent communication skills, both verbal and written
• Strong phone etiquette and active listening skills
• Ability to multi-task and prioritize tasks effectively
• Data entry and computer proficiency
• Interpersonal skills and ability to work well in a team
• Familiarity with chat support platforms
• Working experience or knowledge of customer service principles
• Attention to detail and problem-solving abilities
• Professional etiquette and customer-oriented mindset

Roles and Responsibilities

• Provide exceptional customer service to clients through chat, email, and phone interactions
• Answer customer inquiries regarding products, services, and general company information
• Assist customers in troubleshooting and resolving issues
• Escalate customer concerns to appropriate departments as needed
• Document all customer interactions and resolutions in the CRM system
• Maintain a high level of professionalism and customer satisfaction
• Collaborate with other team members to improve customer support processes
• Stay up to date with product knowledge and industry trends
• Meet or exceed key performance indicators and targets