Customer Service Representative

Job Description: Customer Service Associate (Health care)

Location: Units of Alwarpet (Chennai), Kharghar(Mumbai), Whitefield (Bangalore), Coimbatore(TN) and Indore (MP).

Working Hours: 9am to 6pm or 10am to 7pm

Working Days: 6 Days (WFO)

Salary: Rs.18000 Rs.20000/Month

Contact Number: HR Malik Rehan Banu : 9008015662

**Overview:**

We are seeking a highly motivated Customer Service Associate with a minimum of one year of experience in Business Process Outsourcing (Health care) environments. The ideal candidate will possess excellent communication skills, a customer-centric approach, and a proven track record of delivering exceptional service in a fast-paced setting. This position offers an opportunity to join a dynamic team committed to exceeding customer expectations in a growing industry.

**Responsibilities:**

- Provide outstanding customer support via phone, email, and chat in a timely and professional manner.

- Handle customer inquiries, requests, and complaints with efficiency and empathy.

- Understand and effectively communicate product and service information to customers.

- Identify and escalate priority issues to the appropriate department or supervisor.

- Follow up on customer interactions and ensure resolution satisfaction.

- Maintain accurate and detailed records of customer interactions and transactions.

- Collaborate with team members to improve customer service procedures and policies.

- Meet or exceed performance metrics regarding customer satisfaction, call resolution, and response times.

- Stay updated on company products, services, and policies to provide accurate information to customers.

- Uphold a positive company image through professional conduct and customer interactions.

**Requirements:**

- Minimum of 1 year of experience in customer service or related field, preferably in a Health care environment.

- Proven ability to handle high-volume customer interactions while maintaining quality service.

- Excellent verbal and written communication skills.

- Strong problem-solving and decision-making abilities.

- Ability to work effectively both independently and as part of a team.

- Proficiency in using CRM software and other customer service tools.

- Flexibility to work in shifts and adapt to changing work schedules.

• - High school diploma; additional qualifications or certifications in customer service are a plus.