Job Description
Job Description
We are seeking a dedicated and friendly Customer Service Representative to join our team. The ideal candidate will have a passion for delivering exceptional customer service, ensuring a positive experience for all our guests.
Responsibilities
Greet and assist guests with check-in and check-out procedures.
Handle reservations, inquiries, and concerns via phone, email, and in-person.
Provide information about hotel facilities, services, and local attractions.
Resolve guest issues promptly and professionally to ensure guest satisfaction.
Collaborate with other hotel departments to meet guest needs effectively.
Maintain a welcoming and clean lobby area.
Requirements
Proven experience in customer service, preferably in the hospitality industry.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Knowledge of hotel operations and reservation systems is a plus.
Ability to handle challenging situations with patience and professionalism.
Flexibility to work in shifts, including evenings and weekends.
Qualifications
Degree in hospitality or Hotel Management a related field is a plus.
Proficient in using reservation and customer relationship management (CRM) systems.
