Customer Service Representative

Walk-In Drive for Customer Support Executive HCL Tech

Profile - Voice, customer service.

HCL Tech Hiring for US Voice Process 13th -Nov-24 Walk in directly.

Designation:Customer Care Representative-Fresher's

Any Grad/UG can apply (No Regular Students / No Law Graduate)

B.tech, M.tech, BCA, MCA candidate is not eligible

Age Criteria: - 18 Years to 32 Years

Interview Location: - HCL Technologies: -

A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301

Work Location: Noida Sec-126

Two Ways Cabs Available

Walk-in Date- 13th Nov-2024

Timing- 11am-4pm

Job Description - Contact Centre Customer Service Executive

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US customers.

Qualification criteria:

• Excellent communication skills - both verbal and written - with a professional telephone etiquette
• Helpful, empathetic, and enthusiastic about customer service
• Freshers in US Inbound calling preferably

Job Description

• Answer all inbound queries as per call flow procedure.
• Adherence to process to ensure high quality and customer service.
• Follow escalation procedures for issues uncontrollable at agent level First call resolution.
• Break schedule adherence.
• Involvement in motivational activities, implementing feedback given during monitoring sessions.
• Updating various logs like escalation log, complaint tracker etc.
• Ensuring data security - proprietary data of customers

Contact Person- shivangi sharma

Contact No.: - 9717105994

([Confidential Information])