Customer Service Representative

Company Description

GoodCare IT Management Services Pvt. Ltd. is a web solutions provider founded in 2016. Based in Vadodara, we specialize in helping businesses expand their digital presence with bespoke plans tailored to their unique needs.

Role Description

This is a full-time on-site role for a Customer service representative. The Customer Service Representative will be responsible for providing exceptional customer service and support, ensuring customer satisfaction, and enhancing the overall customer experience. They will also handle customer inquiries and resolve issues as needed.

Roles & responsibilities:

• Proficient verbal and written communication skills are needed to support customers with ease.
• Efficiency to offer relevant and satisfactory solutions to customers.
• Efficiently taking note of queries and requests.
• Maintenance of logs for customer interactions, transactions, and comments.
• Suggest effective and prompt solutions.
• Protecting brand image and reputation in the market.
• Effective communication via mail.
• Maintaining positive relationships with the customers throughout the conversation.
• Respond to Emails within a specific timeframe
• Help in creating customer surveys, segmentation, and getting feedback to improve our processes, products, and customer experience

Experience:

3+ years of relevant experience

Required Skills:

• Experience as a Customer Support Specialist or similar CS role
• Excellent communication and problem-solving skills
• Multi-tasking abilities

Interested candidates, please share their profiles on [Confidential Information].

Regards,

Shefali Adhvaryu

Manager, HR & Operations