Customer Service Representative

Job Title: Senior Customer Care Representative - US Outbound Calls (Night Shift)

• Location: Ottupattarai

• Job Type: Full-Time, On-site

• Shift: Night Shift

• Experience Required: Minimum 10 Years in US Outbound Calls

• Job Summary:

We are seeking an experienced Senior Customer Care Representative with a strong background in handling US outbound calls. The ideal candidate will have at least 10 years of relevant experience, fluency in US English, and the ability to work efficiently in a night shift environment. This role requires a professional who can manage customer relationships, meet sales targets, and contribute to the overall success of our customer service operations.

• Key Responsibilities:

Conduct outbound calls to customers in the US to promote products/services, provide information, and close sales.

• Develop and maintain strong relationships with customers to ensure satisfaction and retention.

Meet and exceed monthly sales and customer service targets.

• Handle customer inquiries and resolve issues efficiently and effectively.

Maintain accurate records of customer interactions and transactions in the CRM system.

• Collaborate with team members to ensure a high level of customer service and contribute to continuous process improvements.

Stay up-to-date with product knowledge and industry trends to provide informed recommendations to customers.

• Qualifications:

Experience: Minimum of 10 years in a US outbound calls role, preferably in a customer service or sales environment.

• Education: Any degree is acceptable.

Language Skills: Fluency in US English is mandatory, with excellent verbal and written communication skills.

Skills: Strong negotiation, problem-solving, and interpersonal skills. Ability to handle pressure and work in a fast-paced environment.Technical Proficiency: Familiarity with CRM software and basic computer skills.

• Working Conditions:

Shift: Night shift to align with US business hours.

• Location: On-site work is required.

Compensation: Competitive salary with performance-based incentives.

• Application Process:

Interested candidates who meet the above qualifications are encouraged to apply by sending their resume and a cover letter to [Confidential Information]

Contact No - 9150074124

Job Type: Full-time

Schedule:

• Night shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 10 years (Preferred)

Language:

• English (Preferred)

Work Location: In person