Company Overview
Ez 4 Business Solution is a new generation recruitment consultancy firm that provides end-to-end recruitment assistance. Our goal is to match the right set of skills to drive business efficiency for our clients. With a team of 2-10 employees, we have successfully helped numerous companies find top talent to ensure their business runs efficiently. Learn more about us at www.e4b.in.
Job Overview
We are seeking a Customer Service Representative to join our team at Ez 4 Business Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer support and resolving inquiries in a timely manner. This role is based in Bengaluru, Karnataka, India and is a full-time position. We welcome fresher candidates with less than 1 year of experience to apply.
Qualifications and Skills
- Excellent communication skills, both verbal and written.
- Professional phone etiquette and active listening skills.
- Strong interpersonal skills and the ability to build rapport with customers.
- Previous experience in customer service or a related field is a plus.
- Ability to handle challenging customer situations with empathy and problem-solving skills.
- Strong organizational and time management skills.
- Ability to work in a fast-paced environment and adapt to changes quickly.
- Proficient in computer systems and customer service software.
- Customer-oriented mindset and a passion for delivering exceptional service.
- Ability to work well in a team and collaborate effectively.
Roles and Responsibilities
- Provide exceptional customer service to all clients and customers.
- Handle and resolve customer inquiries via phone, email, and chat in a professional and timely manner.
- Maintain accurate records of all customer interactions and transactions.
- Handle customer complaints and provide appropriate solutions and alternatives within company policies and procedures.
- Collaborate with internal teams to address and resolve customer issues.
- Identify and escalate priority issues to the appropriate channels.
- Keep up-to-date with company products, services, and procedures.
- Provide feedback on the efficiency of the customer service process.
- Strive to meet or exceed customer expectations and achieve customer satisfaction goals.
- Go above and beyond to ensure a positive customer experience.
