Esmito, a supplier of advanced energy solutions for EVs, offers fully automated, cloud connected swapping stations, advanced BMS and smart batteries to logistics / mobility companies, Vehicle OEM's and e-commerce companies.
- Role: Customer care executive
We are seeking a Customer Care Representative to join our team and provide exceptional service to our valued customers. The ideal candidate will be passionate about assisting customers, resolving their inquiries, and ensuring a positive experience with our company. As a Customer Care Representative, you will play a crucial role in maintaining customer satisfaction and fostering long-term relationships with our clientele.
Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
Acknowledge and resolve customer complaints, concerns, and issues in a professional and courteous manner.
Provide accurate information about products, services, policies, and procedures to customers.
Assist customers in placing orders, processing returns, and resolving billing discrepancies.
Team player with excellent communication skills
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to empathize and build rapport with customers.
Problem-solving abilities and a proactive approach to addressing customer needs.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Proficiency in using Microsoft excel, and other relevant tools.
Previous experience in customer service, preferably in a similar role.
High school diploma or equivalent; additional education or training in customer service is a plus.
Job Type: Full-time
Pay: 20,
- 00 - 25,000.00 per month
Benefits: - Provident Fund
Schedule:
Morning shift
Rotational shift
Education:- Higher Secondary(12th Pass) (Required)
Experience:- total work: 1 year (Required)
Customer service: 1 year (Required)
Work Location: In person
