Skills:
Communication skills, Problem-solving, Empathy, Patience, Time management, Conflict resolution, Adaptability, Active listening,
Company Overview
VictaMan Services Private Limited is a rapidly growing offshore mobile and web app development company located in Bangalore, the software capital of India. With a passionate team of tech-savvy professionals, marketing experts, and the best recruiters, we offer the latest digital technologies, marketing, and recruitment solutions to our clients worldwide. The company has 51-200 employees and belongs to the Information Technology & Services industry. Visit our website at www.victaman.com to learn more.
Job Overview
We are seeking a dedicated Customer Service Representative to join our team at VictaMan Services Pvt. Ltd. in Bangalore Urban. This is a full-time position suitable for freshers with 0 to 1 year of work experience. The ideal candidate will be responsible for managing customer inquiries and ensuring optimal satisfaction through effective communication and problem-solving.
Qualifications And Skills
- Excellent communication skills (Mandatory skill)
- Strong problem-solving abilities (Mandatory skill)
- Effective conflict resolution skills (Mandatory skill)
- Empathy to understand and address customer concerns
- Patience to handle multiple customer interactions
- Good time management skills to prioritize tasks efficiently
- Adaptability to work in a dynamic environment
- Active listening skills to fully understand customer needs
Roles And Responsibilities
- Respond to customer queries in a timely and accurate manner, via phone, email, or chat
- Resolve customer complaints by clarifying issues and providing solutions
- Identify and escalate issues to the appropriate department when necessary
- Maintain detailed records of customer interactions and actions taken
- Follow up with customers to ensure their inquiries are resolved satisfactorily
- Assist in developing customer service policies and procedures to improve service quality
- Collaborate with team members to provide consistent and efficient service
- Stay updated with product knowledge and new features to provide accurate information to customers
