Customer Service Representative (CSR)

Key Responsibilities:

• Customer Interaction:

Handle inbound and outbound calls for US banking clients.

• Address customer queries and provide timely resolutions.

Problem Solving:

• Identify customer issues and provide effective solutions.

Escalate complex queries to the appropriate department.

Documentation: Maintain accurate records of customer interactions and transactions.

• Compliance:

Adhere to company policies and procedures.

• Ensure compliance with banking regulations and guidelines.

Skills and Requirements:

Education: Graduates (Freshers welcome).

• Graduates/Undergraduates with any BPO experience.

Experience:

• Freshers with excellent communication skills.

Experienced candidates with a background in BPO, especially with US clients.

• Communication Skills:

Excellent verbal and written communication skills.

Customer Service: Strong customer service skills with the ability to handle customer queries efficiently.

• Technical Skills:

Basic computer skills and familiarity with CRM systems.

Flexibility: Willingness to work in shifts as required by the process.

Job Type: Full-time

Pay: 30,

• 00 - 38,000.00 per month
  
  Jadwal:
• Day shift

Monday to Friday

• Rotational shift

Tunjangan:

• Health insurance

Provident Fund
Upah Tambahan:

• Performance bonus

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)

Customer service: 1 year (Preferred)

• problem solving: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Noida, Uttar Pradesh (Preferred)

Work Location: In person

• Speak with the employer

+91 7347472917