- Respond to customer queries through various channels such as phone, email, and chat.
- Provide accurate information about products or services and assist customers in resolving any issues they may encounter.
- Resolve customer complaints in a timely and professional manner.
- Maintain and update customer records and track interactions in the company's CRM system.
- Follow up with customers to ensure issues are fully resolved and that they are satisfied with the service.
- Escalate complex problems to senior support staff or supervisors when necessary.
- Ensure adherence to service level agreements (SLAs) and meet or exceed customer service performance metrics.
- Contribute to a positive team environment by supporting and helping colleagues.
- Skills and Qualifications:
- 1 year of experience in customer service or a related field.
Educational Requirements:
- High school diploma or equivalent; bachelor's degree in any field is a plus.
Perks and Benefits:
- Competitive salary and incentive structure.
- Health insurance and other benefits.
- Opportunities for growth within the company.
- Work-life balance with rotational shifts.
- Excellent communication skills in English, both written and verbal.
- Ability to handle high-pressure situations and resolve issues calmly.
- Strong problem-solving skills with attention to detail.
- Familiarity with customer service software, CRMs, and ticketing systems (preferred).
- Active listening skills to fully understand customer concerns and provide the best solutions.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
Job Type: Full-time
Pay: 10,404.69 - 35,270.25 per month
Education:
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
- Fluent (Preferred)
Work Location: In person
