Customer Service Representative

Company Name- CIMET

• CIMET - A Comparison Software Leader

• CIMET is an Australian company that provides Comparison as a Service to many brands in Australia. Our mission is to help our customers live their financial best and save on everyday utilities.

• Website- www.cimet.com.au

• LinkedIn- https://www.linkedin.com/company/cimet/about

• Location Queens Corner, 3rd Floor, Vaishali Nagar, Jaipur. (Work from office)

• Shift Time- Between 3:00 AM to 2:00 PM (9 Hours)

• Position Customer Service Consultant (Australian Inbound/Outbound Process)

• Job Description:

As an Inbound Customer Support Representative, you will be responsible for addressing customer inquiries, resolving issues, and providing product/service information via multiple communication channels including phone and email. Additionally, you'll actively engage with customers to identify opportunities for upselling or cross selling our products/services.

• Job Responsibilities:

• Customer Support:

Respond promptly to customer inquiries via phone and email in a professional and courteous manner.

• Identify and assess customers needs to achieve satisfaction, striving to provide accurate and compliant solutions.

Handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Keep accurate records of customer interactions, transactions, comments, and complaints.

• 2. Sales:

Engage with customers to promote and sell products/services.

• Identify upselling and cross-selling opportunities during customer interactions, effectively communicating product features and benefits.

Meet or exceed sales goals and performance metrics on a consistent basis.

• 3. Product Knowledge:

Maintain in-depth knowledge of our products/services, pricing, and promotions to confidently address customer inquiries and promote sales.

• Provide feedback and insights gathered from customer interactions to help improve products, services, and processes.

• What we offer:

Competitive salary depending upon experience

Freedom for personal growth and development of your role

A peer learning environment and managers invested in employee growth

Australian & Some Indian Holidays

Private Health Care

Gratuity Benefits

Job Types: Full-time, Permanent

Pay: 25,000.00 - 40,000.00 per month

Benefits:

• Health insurance

Paid sick time

• Paid time off

Provident Fund
Schedule:

• Fixed shift

Morning shift

• UK shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you comfortable for early morning shift 5:30 AM to 2:30 PM

Are you comfortable for Tele calling Sales in Australian shift

• What is your current salary per month

* What is your official notice period

• We require someone who have excellent Comms. with UK or US Accent. Do you have US or UK Accent

Experience:

• International Voice Process: 1 year (Required)

Language:

• Excellent English Communication Skills (Required)

Work Location: In person

Expected Start Date: 15/07/2024