Customer Service Representative (Chandigarh)

Title - US/UK Customer Service

Location - Chandigarh IT Park

Shift - 5.5 days working, Rotational 9 hours shift + Cab Facility

Salary - Up to max 36K CTC + 5-6K monthly Incentives

Shift Timings : Rotational

Hiring for a Pilot Batch

Qualifications and Skills

• 3-5 years of experience in a similar role
• Strong communication skills, both verbal and written
• Excellent problem-solving and decision-making abilities
• Experience with US process and inbound calling is preferred
• Willingness to work night shifts as per US/UK time zone
• Knowledge of logistics and BPO industry is a plus

Roles and Responsibilities

• Handle customer service inquiries and provide support to clients
• Respond to customer inquiries via phone and email
• Assist customers in navigating the company's products or services
• Resolve customer complaints or concerns with professionalism and empathy.
• Adhere to company policies and procedures
• Achieve performance targets and KPIs
• No Sales/ No Targets.

#TeamWOODS

NOTE : This is 100% office job with NO Exception.

For more details, please call/watsap - Vaishali- 94676-23088